KPMG Switzerland · Consulting
Senior Consultant /Assistant Manager – Customer Transformation
- Lead workstreams within Salesforce-enabled customer transformation programmes, from discovery and design through implementation and adoption.
- Analyse customer journeys, CRM processes, translating business needs into clear functional requirements and scalable solution concepts.
- Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
- Support the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce implementation.
- Manage project plans, deliverables, risks and dependencies, ensuring high-quality outcomes and transparent client communication.
- Support testing, rollout, training and change activities to embed new capabilities and ways of working.
- Contribute to proposals and the continued development of our Customer Transformation and Salesforce offering.
- Coach junior colleagues and contribute to a collaborative, high-performing team environment.
- University degree in business, information systems, technology, marketing or a comparable field.
- Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
- Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud. Other Clouds would be a plus.
- Salesforce Admin 201 and Agentforce certifications are a strong advantage.
- Experience translating business requirements into customer journeys, functional designs, user stories and implementation roadmaps.
- Strong project management, workshop facilitation and stakeholder management skills.
- Structured, analytical and client-focused mindset with high quality standards.
- Native-level German language skills and advanced English proficiency are required; French would be an advantage.
We offer personalized training programs, a wide range of courses, and tailored career paths to help you fully realize your potential. Our offerings include specialized courses, mentoring programs, continuing education, the People Manager Academy, and much more. We encourage you to develop future-ready skills through digital learning, external programs, and support for professional qualifications. Surrounded by motivated and open-minded experts, you can exchange ideas, challenge perspectives, and help shape the future.
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