Operational IT Manager

<div class="field f-n-body f-t-text-with-summary"><h2>Job description</h2> <h2 style="text-align: justify;">In this management position, you are responsible for the operational excellence, reliability, security, and delivery of Industrial IT systems and projects supporting a high-tech manufacturing environment.</h2> <h2 style="text-align: justify;"> Reporting to the IT Manager, you manage Industrial IT by planning, coordinating, and delivering multiple parallel initiatives, while ensuring stable day-to-day operations and the controlled evolution of systems in alignment with business and manufacturing priorities.</h2> <h2><strong>Tasks &amp; Responsibilities :</strong></h2> <ul> <li>Lead, support, and develop the IT Operations team through acting as a facilitator to enable highly skilled professionals to perform effectively and sustainably over time</li> <li>Create the conditions for durable performance through clear objectives, trust, prioritization, and sound workload management</li> <li>Ensure stable, secure, and reliable operations of Manufacturing Execution Systems (ISA-95 Level 3) and equipment integration systems (Level 2) in a production-critical environment</li> <li>Define, implement, and enforce IT Operations governance, including incident, problem, and change management</li> <li>Guarantee clear responsibilities and interfaces between ISA-95 layers, between MES (L3), automation systems (L2), and business systems (L4)</li> <li>Act as the Operational IT counterpart for Manufacturing, Engineering, and Quality on all topics related to MES, shopfloor IT, and equipment integration</li> <li>Manage multiple concurrent operational IT projects impacting manufacturing systems (e.g. MES, RMS, CMMS, APS), ensuring prioritization, capacity management, risk control, and on-time delivery, using PMI and Agile best practices</li> <li>Review and challenge technical and architectural choices related to software solutions, interfaces, and infrastructures, in close collaboration with the IT Architect</li> <li>Centralize and structure operational communication and change requests</li> <li>Manage and monitor external partners and system integrators involved in MES and equipment integration, ensuring SLA compliance, service quality, and cost control</li> <li>Identify operational and delivery risks impacting manufacturing systems and drive continuous improvement to reduce incidents, downtime, and technical debt</li> </ul> </div>