Senior Technician Refrigeration & Electrical Engineering

Do you bring analytical sharpness, solid electrical know-how, and a true hands-on mentality? As our Senior Technician Refrigeration & Electrical Engineering (100%) based in Zurich with assignments across Switzerland, you will be the ultimate technical authority for our fleet of connected fridges and coffee machines. You will leave your technical mark, establish clean root-cause analyses, and elevate our 12-person technician team to the next level.

• Lead complex component-level fault diagnostics on our refrigeration units and coffee machines as the final escalation point
• Decide precisely between device faults, configuration errors, or telemetry issues through profound triage and a deep understanding of refrigeration cycles
• Take charge of technical documentation (risk assessment, circuit diagrams, NEV/EMV compliance) for our internal CAREL integration and POS system
• Inspect new and repaired units continuously for electrical safety and ensure the highest level of compliance across the entire fleet
• Create structured SOPs and establish a sustainable root-cause and postmortem process to specifically reduce recall costs
• Coach our 12-person technician team and close competence gaps through targeted mentoring and a dynamic skills matrix
• Organize manufacturer training sessions (e.g., Eversys) and ensure visible, continuous educational progress

• Recognized training in electronics or automation (e.g., Electronics Technician or Automation Engineer) combined with solid knowledge in refrigeration diagnostics (pressures, compressor behavior, typical fault patterns)
• Several years of professional experience in component-level fault diagnosis of electromechanical and electronic systems
• Proven practical experience in writing SOPs and conducting structured root-cause analyses
• Solid understanding of electrical product safety (Low Voltage Directive, EMC basics) or a high willingness to acquire this knowledge with the support of our external safety consultant
• Independent and responsible personality with excellent communication skills across all team levels
• Great passion for both practical, hands-on work at the workbench and the precise drafting of technical standards
• Fluent German and very good English skills
• Mandatory: Valid Swiss driver's license (Category B)
• Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport.

• Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
• Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
• 5 weeks holiday per year, as well as the chance to buy an extra week of vacation 
• We care about your future with an above-mandatory pension fund
• New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
• We encourage our employees to use public transport by covering your half-fare travelcard
• Great team events, such as our well-known FELFEL Summer Outing
• Stay active and healthy with our weekly sports sessions

 
Does this sound like the job for you? We can't wait to learn more about you! APPLY NOW with your complete documents in either German or English. FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. 
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).

FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York. 

www.felfel.ch