Product Owner Custom Solutions (60-100%)

VSHN empowers developers, SaaS providers, and businesses by automating and managing cloud and on-premises application workloads.

VSHN, pronounced like “vision,” is Switzerland's leading Managed Service Provider for enabling DevOps, cloud-native development, and agile IT operations. We empower software teams with self-service products like APPUiO and Application Catalog, alongside tailored solutions built on our Managed OpenShift and standardized building blocks leveraging GitOps, CI/CD, and VM-based services and various support and operations subscriptions. Most of these services are provided as managed services by VSHN, ensuring applications are testable, deployable, scalable, and operable in any cloud or on-premise environment.

Your new role: Product Owner Custom Solutions

VSHN offers products for platforms (Kubernetes and managed servers), automation, and abstraction layers to run services on top of that platform - AppCat to run databases and other services. Through a personal sales process, requirements engineering, and solution design, we build and operate custom solutions based on standardized platform and managed services products, solution building blocks, or custom-engineered components.

You will be a Product Owner in a Scrum-like workflow for 2-3 solution teams and work closely with POs of 2-3 product teams. Your job is to ensure backlog prioritization for the solution teams that balances project work, maintenance and improvement work, and customer support/changes - while also balancing the team's capacity between such plannable work and the daily operational work of incident handling and support requests. Additionally, you will oversee and drive continuous improvement of customer project processes across VSHN.

Responsibilities summarized

• Own and drive a successful customer project business processes across teams and involved roles at VSHN

• Backlog prioritization, stakeholder management, and sprint planning as a member of 2-3 technical solution teams

• Be the business owner, representing business strategy and goals within the teams

• Ensure capacity balance between product work, customer work, and unplanned daily operational work

• Work closely with the Product Manager to ensure alignment of offerings with actual customer and market needs

• Drive resolution of major blockers for teams, customers and projects

• Ensure tracking, analysis, and measures on business targets