Operational Excellence Manager Remote Support

Are you passionate about driving operational excellence, continuous improvement, and digital transformation in a global service environment? At Bühler, you will play a key role in shaping the future of our Remote Support organization by optimizing processes, enhancing customer experience, and enabling efficient service delivery through innovative tools and solutions. You will collaborate with stakeholders across Service, Sales, IT, and global regions to drive impactful improvements and support the continuous evolution of our Remote Support capabilities.

• You drive continuous improvement initiatives across Remote Support processes, tools, collaboration models, and operational performance
• You identify business needs, translate requirements into practical solutions, and support the implementation of improvement initiatives across the global Remote Support community
• You contribute to roadmap development, testing, training, change management, and rollout activities to ensure successful adoption of new solutions and processes
• You collaborate with stakeholders across Service, Sales, IT, regions, and external partners to drive operational excellence and digital enablement
• You improve incident management, data quality, reporting, user adoption, and end-to-end service processes while managing priorities, risks, and dependencies effectively

• Higher education or university degree in Business Administration, Information Technology, Business Informatics, Engineering, Service Management, or a related field
• Several years of experience in Operational Excellence, Remote Support, Service Operations, process improvement, project coordination, product management, or a related service environment
• Strong understanding of service operations, incident management, customer service, CRM processes, and continuous improvement methodologies 
• Excellent stakeholder management, communication, and collaboration skills combined with a structured and solution-oriented mindset
• Very good English skills and the ability to work effectively in a global, cross-functional environment; experience with SAP Service Cloud, SAP Sales Cloud and Scaled Agile Framework (SAFe) is an advantage

Attractive vacation entitlement
Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age.

Attractive mobility concept
We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking.

VIVA Restaurant
We offer our employees a daily fitness menu from 9, 00 CHF.

Employer-funded pension plan
The Bühler Pension Fund offers Bühler employees an independent pension fund that ensures reliable financial security in retirement: www.pk-buhler.ch

Health-Port
We are committed to preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor.

Sports activities
We promote physical activity through self-organized circuit training and running groups as well as vouchers for Update and Activ Fitness.